Product Support

All about the support of Keychron products.

Two Connection Mode Keyboard

What type of foam is used in the K Pro Series?
Can the K8 pro type ASCII special characters?
Why can’t I set the K3 Pro backlight to white?
Is there a key combination/ shortcut to lock the backlight effect for the K Pro series keyboard?
I am interested in the K3 Pro and I was wondering if you will ever offer compatible Keychron Optical low-profile switches or is the product mechanical only.
When I press the key left to the 1 key on the K6 Pro/ K8 Pro ANSI/US layout, I always get § and ±. How do I get “~” and “`”?

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Keychron Q1 User Manual
Keychron Q2 User Manual
Keychron Q3 User Manual
For the Q1/ Q2/ Q3/ Q4/ Q5, why can’t I use Capslock to change the input language source on the Mac?
Keychron Q1 Assembling Guide
Will disassembling my Q1 affect/lose the warranty？What do you suggest doing?

Troubleshooting Keychron V Max, Q Max, K Max: Wireless Connection Issues
Why does the HE keyboard not work as a controller, or the Xbox controller is recognized but why doesn’t it work properly?
Is the 2.4GHz wireless communication for Keychron 2.4 GHz enabled keyboard (ie: K Max/V Max/Q Max/Q HE etc.) encrypted?

What should I do if my keyboard keys have a double-click issue, require multiple presses, or require extra force to work?
I’ve flashed the Bluetooth firmware. Can I use the QMK Toolbox to flash the firmware? Will it erase the fixed Bluetooth firmware?
Why did it fail to flash the firmware through QMK Toolbox?
The F1-F12 keys are acting strange, nothing happens when I press them one at a time. However, they do work when I press multiple (such as F1 and F2 at the same time).
Is the USB plugin cable for the motherboard slot USB 2.0 or USB 3.0? What about the coiled aviator cable adapter?
Holding the Fn key by itself on Mac should bring up an emoji selection box. It doesn’t work on the QMK keyboard.